Rheem Professional Classic Plus Series: Atmospheric Use and Care Manual download pdf (Page 24)

IF YOU NEED SERVICE

1. Should you have any questions about your new water heater, or if it requires

adjustment, repair, or routine maintenance, it is suggested that you first contact your

installer, plumbing contractor or previously agreed upon service agency. In the event

the firm has moved, or is unavailable, refer to the telephone directory, commercial

listings or local utility for qualified service assistance.

2. Should your problem not be solved to your complete satisfaction, you should then

contact the Manufacturer’s Service Department at the following address:

Rheem Canada Ltd./Ltée.

128 Barton Street West

P.O. Box 2846, Station A

Hamilton, Ontario Canada L8N 3P3

Phone: Customer Service 1-800-268-6966

Warranty 1-800-263-8342

When contacting the manufacturer, the following information will be requested:

a. Model and serial number of the water heater as shown on the rating plate attached

to the jacket of the heater.

b. Address where the water heater is located and physical location.

c. Name and address of installer and any service agency who performed service on

the water heater.

d. Date of original installation and dates any service work was performed.

e. Details of the problems as you can best describe them.

f. List of people, with dates, who have been contacted regarding your problem.

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Rheem Professional Classic Plus Series: Atmospheric Use and Care Manual Page 24